Damaged or Defective Items

If your order arrives damaged or defective, we will provide a 100% free replacement or a full refund within 30 days of delivery.

For damaged or defective items, please send clear photos showing the damage or issue to jeffhtravels@gmail.com. Photos are required to process a replacement or refund.

Incorrect Size or Buyer’s Error

All products are custom printed for Jeff H Travels through Printify. Because these items are made specifically to order, returns and exchanges are not accepted for incorrect size selections or other buyer errors. All such sales are final.

As a courtesy, we can offer a 50% off discount code toward a new order if you need to reorder the item in the correct size.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jeffhtravels@gmail.com.

Return & Refund Policy

Last updated: August 31, 2026

All products sold through Jeff H Travel are made to order and fulfilled through Printify. Designs from Jeff H Travel are printed directly onto the products by Printify and its fulfillment providers.

Because our products are made to order, we do not accept returns or exchanges for incorrect size, incorrect color, change of mind, or personal preference.

Damaged, Defective, or Incorrect Items

Printify is responsible for the production and fulfillment of products purchased through our store. Jeff H Travel is not responsible for products that are damaged during production, fulfillment, or shipping.

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery with your order number and clear photos of the issue.

We will submit the issue to Printify for review. If Printify determines that the product qualifies for a replacement or refund under its policies, the appropriate resolution will be provided.

You may be asked to provide photographs of the product and packaging to assist with the claim.

Wrong Size or Color

Please carefully review the product description and size chart before placing your order.

We do not offer refunds or replacements when the wrong size or color was selected by the customer at checkout.

Order Changes or Cancellations

Because orders may enter production shortly after being placed, changes or cancellations are not guaranteed.

If you need to change or cancel an order, contact us as soon as possible after placing it.

Refunds

Any approved refund will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

By placing an order through Jeff H Travel, you acknowledge that products are made to order and fulfilled through Printify and agree to the terms of this Return & Refund Policy.